Order Cancellation Policy
At NOIR, we strive to provide our customers with a seamless and satisfying shopping experience. To ensure clarity and transparency in our operations, we have established the following policy regarding order cancellations:
1. Eligibility for Order Cancellation:
Order cancellation requests based on the following reasons may not be accommodated:
By placing an order with NOIR, you acknowledge and agree to abide by the terms and conditions outlined in this Order Cancellation Policy.
Thank you for choosing NOIR for your shopping needs. We appreciate your understanding and cooperation.
1. Eligibility for Order Cancellation:
- Customers are eligible to cancel their order under the following circumstances:
- The cancellation request is made within 12 hours of placing the order.
- The order has not yet been processed or shipped.
- Requests for cancellation beyond this timeframe may not be accommodated due to the progression of order processing.
2. Valid Reasons for Order Cancellation:
Customers may cancel their order if:
- There is a genuine mistake in the order details (e.g., incorrect product, quantity, or shipping address).
- The product is found to be out of stock or unavailable.
- There is a significant delay (more than 3-4 weeks) in order processing or shipment beyond the estimated timeframe.
Order cancellation requests based on the following reasons may not be accommodated:
- Change of mind or preference after placing the order.
- Accidental submission of the order.
- Failure to read or understand the product description, specifications, or terms of sale.
- Discount codes or promotional offers not applied during checkout.
- Personal circumstances unrelated to the product or service provided.
- Customers can request order cancellation by contacting our Customer Support team via info@noirglobal.shop
- Upon receiving a cancellation request, our team will assess the eligibility based on the criteria mentioned above.
- If the cancellation request meets the eligibility criteria, the order will be canceled, and a confirmation will be provided to the customer.
- Refunds, if applicable, will be processed according to our Refund Policy.
- Refunds for canceled orders will be issued in accordance with our Refund Policy.
- Please allow 7-10 business days for the refund to be reflected in your account, depending on your payment method and financial institution processing times.
- NOIR reserves the right to modify or update this Order Cancellation Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
- For further inquiries or assistance regarding order cancellations, please contact our Customer Support team at info@noirglobal.shop
By placing an order with NOIR, you acknowledge and agree to abide by the terms and conditions outlined in this Order Cancellation Policy.
Thank you for choosing NOIR for your shopping needs. We appreciate your understanding and cooperation.